Privacy Policy & Cookie Statement – DiviTrain

Version 2.0 – Effective Date: march 2025

DiviTrain (“we,” “us,” or “our”) is committed to protecting your privacy and handling your data transparently, securely, and in accordance with applicable international privacy laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), and the EU-U.S. Data Privacy Framework.

This Privacy Policy explains what personal data we collect, how we use it, with whom we may share it, your rights and choices, and how to contact us. It applies to www.DiviTrain.com and all related domains and subdomains (“Website”).

1. Who We Are

DiviTrain is a global provider of digital IT training services. The company is operated by:

DiviTrain is a trade name of Ressiva
Hunnenveld 11, Arnhem
The Netherlands
Trade number: 96074825
VAT:NL005187744B66
@: info@divitrain.com

2. What Personal Data We Collect

Contact details: name, email address, phone number, mailing address
Account information: login credentials, order history, course access
Billing information: payment details (via secure providers)
Usage data: IP address, browser type, device info, pages visited
Communication data: chat messages, support tickets, newsletter preferences
Social media activity: interactions via Facebook, LinkedIn, etc.

3. How and Why We Use Your Data

We use your data for purposes such as:

Creating and managing accounts
Providing access to purchased e-learning content
Improving our services and user experience
Complying with legal obligations
Sending marketing communications (with consent)

You can opt out of marketing at any time by clicking “unsubscribe” or emailing us.

4. Cookies & Tracking Technologies

We use cookies to:

Ensure Website functionality (essential cookies)
Analyze performance and usage (analytics cookies)
Offer personalized content and advertising (marketing cookies)

You can manage cookie preferences via our cookie banner. For full info, visit our Cookie Policy.

5. Who We Share Your Data With

We may share your data with:

Training content providers (e.g., Skillsoft)
Payment processors (e.g., Shopify Payments, PayPal)
Support & CRM tools (e.g., Zendesk)
Email and analytics services (e.g., Mailchimp, Google, Meta)

We never sell or rent your personal data.

6. International Transfers

We transfer data globally in compliance with the EU-U.S. Data Privacy Framework and/or Standard Contractual Clauses (SCCs).

7. Your Rights

You may have rights to:

Access, correct, or delete your data
Restrict or object to processing
Receive a copy (data portability)
Withdraw consent
File a complaint with a supervisory authority

Email us at info@divitrading.com to exercise your rights.

8. Data Retention

We retain data only as long as needed to:

Provide services
Fulfill legal obligations
Support audits and reports

Inactive accounts are anonymized or deleted after 36 months.

9. Security Measures

We apply technical and organizational measures like:

SSL encryption
Access controls
EU-based secure hosting

No method of transmission is ever 100% secure.

10. Third-Party Links

External links may be present. We are not responsible for their privacy practices. Please check their policies separately.

11. California Privacy Rights

California residents have the right to:

Request what data is collected
Request deletion of personal data
Opt-out of data sharing or selling

To exercise these rights, contact info@divitrading.com

12. Changes to this Policy

We may update this policy from time to time. Last updated version will always be published here. Material changes will be communicated via email where applicable.

13. Contact

📧 Email: info@divitrading.com
📞 Phone: +31 626 164 375