Delivery and Refund Policy
Delivery Policy
Once your payment has been successfully processed, you will receive access to your e-learning environment and all included resources within 1 to 2 business days.
Your login credentials will be sent via email. If you haven’t received them within this timeframe, please contact our support team at info@divitrain.com — we’re happy to help.
Refund Policy
We understand that sometimes plans change. That’s why we offer a 14-day cancellation window from the date of purchase, in accordance with the Consumer Contracts Regulations 2013.
⚠️ Please note: You are no longer eligible for a refund once your login credentials for the learning platform have been issued — even if this occurs within the 14-day period.
If your course access has not yet been activated and you contact us within the cancellation period, you may qualify for a full refund. Refunds are processed within 30 days of approval.
Still have questions or think your case deserves special attention? Please get in touch — we’re happy to look into your situation and will do our best to help.
📩 You can reach us anytime at info@divitrain.com.
Quick Summary
- Access within 1–2 business days after payment
- 14-day cancellation period (before course access)
- No refunds after login credentials are issued
- Refund requests: info@divitrain.com
- Need help deciding? Just ask — we’re here for you!
Not sure yet?
If you’re unsure whether a course is right for you, feel free to contact us before placing your order. Our team is happy to help you choose the right learning path based on your goals, experience level, or career ambitions.
👉 Email: info@divitrain.com
👉 Live chat: Available during business hours via our website